Refund & Replacement Policy

A legal disclaimer

By accessing and using this website or purchasing from Navonam, you agree to the following terms:

1. Product Representation:
   While we make every effort to accurately display our products, actual colors and details may vary slightly due to lighting, photography, and screen settings. Handcrafted and customized items may have minor variations.

2. Allergies & Skin Reactions:
   Navonam uses materials that are generally considered safe. However, we are not liable for any skin reactions, allergies, or irritations caused by the use of our products. Please check the product descriptions and consult a dermatologist if you have sensitive skin.

3. Content Ownership:
   All content, including images, designs, logos, and text on this website and packaging, is the property of Navonam and may not be copied, reproduced, or used without written permission.

4. Limited Liability:
   Navonam shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

5. Pricing & Availability:
   Prices and product availability are subject to change without notice. We reserve the right to cancel or refuse any order due to pricing errors or product availability.

6. External Links:
   This website may contain links to third-party websites. Navonam is not responsible for the content, policies, or practices of such websites.

7. Legal Jurisdiction:
   All disputes arising out of or in connection with Navonam shall be governed under Indian law. The courts of [Your City, e.g., Delhi] shall have exclusive jurisdiction.

Refund and Replacement Policy - the basics

🛍️ Navonam Refund & Replacement Policy

🚫 Refunds:

We do not offer refunds on any orders.

🔁 Replacements:

Replacements are only provided if:

1. A clear and continuous unboxing video is shared at the time of opening the package.

2. The product received has one of the following issues:

• Broken or damaged items

• Visible scratches or defects before use

• Incorrect product received

• Missing item

• Non-functional part (e.g., chain not opening, lock not working)

❌ What’s Not Covered:

1. Damage that occurs after delivery

2. Color or tone variation

3. Customer’s spelling errors in custom orders

4. Loss of item after delivery.

​

🧡 Thank You for Shopping with Navonam!

We truly appreciate your trust in us and hope your experience—whether with a purchase or a replacement—was smooth and satisfying.

Your happiness means everything to us, and we’re always looking to improve. If you have a moment, we’d love to hear your thoughts:

✅ Was your issue resolved fairly?

✅ How was your overall experience with our support team?

✅ Any suggestions for us?

💬 Feel free to reply to this message or share your feedback here: Whatsapp no. +91 9810058337 or email id: navonam2412@gmail.com .

Thank you again for being a part of the Navonam family.

With love,

​Navonam